Work Rules

Erina shows up for her first day of work and learns the work rules from Mike. (Scenes 3 | Part 6 of 7)


Erina: Hey Mike, I'm ready for the first day.

Mike: Okay. Well, welcome to Campus Pizza. Because it's your first day, I'm just going to through a few of the rules with you. You're always supposed to show up 10 minutes before your shift, so you're not late.

When you show up, the first thing you do is you go to the back and you put on the apron, and of course the apron is to distinguish us from the customers, and also to keep your clothes clean. Aprons are found on the hooks as you walk into the back room just on the left wall.

And... well, I don't usually make pizzas so I'm not going to be the one teaching you that. Jeff over here who's the head chef, who runs the line, is going to show you all about the kitchen. Today I'm just going to talk to you about, you know, answering the phone and, tell you a bit about breaks, and dos and don'ts around the restaurants. Basically when you work a 2-hour shift, you get one 15-minute break. And when you work a 4-hour shift, you get two 15-minute breaks. But you have to choose your breaks wisely because you're not allowed to a break in the middle of the rush, because you might leave people in a bit of a jam. So, obviously, take your breaks at the slowest times, if you can help it.

Mari Goes to Australia

Part 1: First Meeting
Part 2: Drop Classes
Part 3: The Invite
Part 4: The Job Offer
Part 5: The Interview
Part 6: Work Rules
Part 7: The Mistake

Erina: Okay, so... so I should show up 10 minutes before work, and the apron's back there, got it. And in terms of the phone calls, like, what should I do?

Mike: Well, there's kind of a way to answer the phone. You always answer saying, "Hello, Campus Pizza" . And then there's three things that you have to ask, and they have to be in order. The first thing you ask is, "is it for take out or for delivery?" The next thing is the information of the customer, so you can ask them their phone number, and you ask them their address, and then third you ask them their order. Now the reason there is this order is because, the first thing (you) need to know is if it's for delivery or take out, so that there's no confusion between the delivery boy and the kitchen, and since I'm the delivery boy I want to make sure you don't confuse me.

Erina: Okay, so, what I have to follow is that, I have to say "Campus Pizza", like when I pick up the phone.

Mike: Yeah.

Erina: And first I have to ask if it's for take out or for delivery.

Mike: Right.

Erina: And the next would be the phone call, I mean the phone number of the customer, and then the address.

Mike: Yeah.

Erina: And then the order.

Mike: That's right.

Erina: Okay. I got it. Thank you.

Mike: You got it. I'm sure you'll pick it up pretty fast.

Erina: Yeah, I hope you can help me out, and I hope you're not going to be too angry with me.

Mike: No, no. Those are the rules, but it's pretty flexible around here, and as long as you're putting in effort and everybody has a good time, that's all we want.

Erina: Thank you so much.

Learn Vocabulary from the lesson

show up

When you show up, the first thing you do is get an apron.

To show up means to appear. For example, students need to show up to class on time or they will be late. Notice the following:

  1. Bill did not show up for work today.
  2. My little brother always shows up when I don't want him around.

run the line

The head chef runs the line.

A line in a kitchen is where food is prepared for costumers. To run the line, just means to manage the line, or oversee the food preparation. To run something means to manage it. Notice the following:

  1. I used to work on the line in the kitchen.
  2. The cook runs a tight line at that restaurant.

the rush

You are not allowed a break in the middle of the rush.

The rush is the busiest time for something. For a restaurant, the rush is usually between 7 and 9 p.m. when many people want dinner. Notice the following:

  1. I hate rush hour traffic.
  2. It is hard to get a table during the rush.

a bit of a jam

You might leave people in a bit of a jam.

A jam is a difficult spot or difficult situation. A bit of a jam then just means a small or short-term problem. When is something is jammed it is stuck and cannot move, but should be freed shortly, therefor a jam is a temporary problem. Here are a few other examples.

  1. I am in a bit of a jam financially. Can you lend me some money?
  2. She left work without telling me which left me in a bit of a jam because we were really busy.

pick it up

I'm sure you'll pick it up pretty fast.

When you pick something up, that means you learn it quickly. We use the phrase 'to pick something up' usually when talking about learning a skill or language. Notice these examples:

  1. It took awhile to pick up the ordering system.
  2. He picks up languages quickly when he travels.
Answer these questions about the interview.

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Vocabulary Challenge

Complete the sentences with the words below.
show up • run the line • the rush
a jam • pick it up
  1. I am learning podcasting. I hope to fast.
  2. I hate to drive during .
  3. I am in . Can you help me?
  4. It is the cooks job to .
  5. What time do you plan to ?